Order processing
Seven Realms processes orders as quickly as possible during normal business operations. Most in-stock orders begin processing within 1-3 business days, but processing may take longer during major releases, convention weeks, holidays, weather events, inventory audits, or unusually high order volume.
Orders that include trading card singles, comics, condition-sensitive collectibles, preorder items, or local pickup items may require additional verification before fulfillment. If we need to confirm an item, address, payment detail, or pickup information, we will contact you using the email or phone number provided at checkout.
Shipping methods and delivery estimates
Available shipping methods, carrier options, delivery estimates, and shipping rates are shown at checkout when shipping is available for the items in your cart. Delivery estimates are not guarantees and may be affected by carrier delays, holidays, weather, address problems, customs processing, or other issues outside of our control.
When tracking is provided, tracking information will be sent to the email address used for the order. Tracking may take time to update after a label is created or a package is accepted by the carrier.
Trading cards, comics, and collectibles packaging
We pack condition-sensitive items with care. Trading card singles may be shipped in sleeves, semi-rigid protection, top loaders, team bags, cardboard protection, rigid mailers, padded mailers, or boxes depending on order value, quantity, product type, and shipping method. Comics, figures, collectibles, sealed products, and larger items are packed according to their size, weight, and condition needs.
High-value orders may require tracking, insurance, signature confirmation, or additional verification at our discretion. We may split or combine items when doing so is safer for the order, but we do not intentionally ship an order in a way that creates unnecessary confusion or risk.
Local pickup
If local pickup is available at checkout, please wait until you receive confirmation that your order is ready before coming to pick it up. Pickup orders are not ready immediately unless we specifically confirm otherwise.
Bring your order confirmation and a valid photo ID. We may require the person picking up the order to match the customer name on the order or to be authorized by the customer in writing before pickup.
Pickup orders that are not claimed within a reasonable time may be canceled, restocked, refunded, or converted to shipment after we attempt to contact you.
Preorders and split shipments
Orders containing preorder items may ship or become available for pickup after the latest release date in the order unless split shipping is offered and selected. Release dates, allocations, publisher rules, and distributor availability can change.
If a preorder allocation changes or an item becomes unavailable, we will contact you with the available options, which may include replacement, store credit, refund, or partial fulfillment.
Marketplace and social commerce orders
Orders placed through third-party marketplaces or social commerce channels may be subject to that platform's order, shipping, tracking, return, cancellation, and dispute rules in addition to Seven Realms policies. This can include channels such as Facebook, Instagram, eBay, TCGplayer, Mana Pool, CardTrader, and similar platforms.
When a platform requires specific tracking, handling time, category data, product condition, or customer support procedures, Seven Realms will follow the platform requirements that apply to that order.
Address accuracy and delivery problems
Please review your shipping address carefully before submitting an order. If an address is incorrect, contact us immediately. We cannot guarantee that an address can be changed after an order is placed, especially once processing or fulfillment has started.
If an order is returned due to an incorrect, incomplete, refused, or undeliverable address, additional shipping charges may apply before reshipment. Refund eligibility may depend on the item type, platform rules, product condition, and carrier status.
Lost, delayed, or damaged packages
If your shipment appears lost, delayed, damaged, or marked delivered but not received, contact us promptly with your order number and tracking information. Please keep all packaging, mailers, boxes, labels, and damaged items until the issue is resolved.
We will review the tracking, carrier status, order value, shipping method, and available protection. Depending on the situation, we may assist with a carrier claim, replacement, refund, store credit, or another appropriate resolution.
Shipping Policy
Shipping Area
Seven Realms currently ships orders only within the United States. International shipping is not available at this time.
Processing Times
In-stock orders are generally processed within 1–3 business days. Processing may take longer during major releases, holidays, severe weather, or unusually high order volume. Carrier estimates begin after carrier acceptance and are not guaranteed unless the purchased service expressly includes a carrier guarantee.
Shipping Charges
Shipping is calculated at checkout using the products, destination, package requirements, and available carrier services. Oversized products—including helmets, prop replicas, large statues, and lightsabers—may use product-specific rates because dimensional weight and specialized packaging materially affect cost.
Address Accuracy
Customers are responsible for a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee address changes after fulfillment begins or a label is created.
Tracking and Delivery
Tracking is provided when available and may take up to 24 hours after pickup to update. Seven Realms is not responsible for carrier or weather delays outside our control, but we will help investigate qualifying delayed, lost, or damaged shipments.
Preorders and Mixed Orders
Orders containing preorder and in-stock products normally ship when every item is available. Place products as separate orders when they need to ship separately. Existing orders cannot always be split or combined after checkout.
Damage or Missing Products
Inspect deliveries promptly. Report missing, incorrect, or shipping-damaged products to sales@7realms.net within 3 calendar days of delivery. Keep the products, shipping carton, label, packing materials, and retail packaging while the report is reviewed. Photographs may be required for carrier claims.
Collector Packaging
Unless a listing expressly guarantees a packaging grade, minor manufacturer, distributor, shelf, or handling wear to retail packaging is not considered product damage. We pack collectibles carefully, but retail packaging can have minor imperfections.
Local Pickup
Local pickup may be offered at checkout for eligible orders. Wait for the ready-for-pickup notification before visiting the store. See the Local Pickup Policy.
