Return window and how to start
If there is a problem with your order, contact Seven Realms as soon as possible with your order number, customer name, photos when relevant, and a clear description of the issue. Unauthorized returns may be delayed, refused, or ineligible for refund.
Most eligible non-final-sale products may be considered for return within 30 days of delivery or pickup if they are unused, unopened where applicable, complete, and in the same condition received. Category exceptions below apply.
Trading card singles
Trading card singles are condition-sensitive and market-sensitive. Because card condition and market pricing can change quickly, singles are generally final sale unless the item is incorrect, missing, damaged in transit, counterfeit, or materially different from the condition or language shown at purchase.
If you believe a single was misgraded, incorrect, damaged, missing, or not the variant ordered, contact us within 48 hours of delivery or pickup when possible. Please include clear photos of the card, packaging, and order information. Resolution may include replacement, partial refund, return for refund, store credit, or another appropriate solution.
Sealed trading card products
Factory-sealed trading card products, booster packs, boxes, decks, premium releases, and similar sealed items must remain sealed and unopened to be eligible for return consideration. Opened sealed products are not returnable unless required by law or approved because of a verified fulfillment error.
Manufacturing defects inside sealed products are generally handled by the manufacturer or publisher. If the outside shipment was damaged in transit, contact us promptly and keep all packaging.
Comics, books, and condition expectations
Comics and books are condition-sensitive collectibles. Minor production, printing, binding, or distribution characteristics may be normal for modern publications and do not automatically qualify as damage.
If a comic, book, premium variant, exclusive cover, signed item, or graded item arrives with clear shipping damage, the wrong item, or a condition issue outside the advertised standard, contact us promptly with photos. We will review the issue and determine whether replacement, refund, store credit, or return is appropriate.
Collectibles, toys, games, supplies, and apparel
Eligible collectibles, toys, board games, tabletop products, accessories, supplies, and apparel must be returned unused, unopened where applicable, complete, and in original packaging. Items with removed seals, damaged packaging caused after delivery, missing parts, wear, smoke odor, pet damage, or alteration may not be eligible.
Some products are final sale, including opened booster packs, opened sealed trading card products, gift cards, downloadable or digital items, special orders, clearance items marked final sale, and items sold as-is.
Preorders, allocations, and cancellations
Preorders may be subject to publisher release dates, distributor allocation, quantity limits, and platform rules. We may cancel, limit, refund, or adjust a preorder if allocation changes, supply becomes unavailable, payment fails, fraud review is triggered, or a listing error occurs.
Customer-requested preorder cancellations may be limited after processing, allocation, fulfillment preparation, or release. Some special-order, limited, incentive, or allocation-based products may not be cancellable after a stated deadline.
Damaged, incorrect, or missing items
Please inspect your order when it arrives. If an item is defective, damaged in transit, missing, or incorrect, contact us promptly so we can evaluate the issue and make it right.
Depending on the situation, we may request photos, packaging details, return of the item, carrier claim information, or other documentation. Keep the item and all packaging until we confirm the next step.
Refund timing and method
Approved refunds are normally issued to the original payment method. Bank, card, wallet, marketplace, and payment-provider timing can vary after Seven Realms submits the refund.
Shipping charges, return postage, insurance, platform fees, discounts, reward redemptions, and restocking costs may affect the final refund amount when allowed by law and applicable platform rules.
Marketplace orders
If your order was placed through a marketplace or social commerce channel, that platform's rules may control parts of the return or refund process. This may include Facebook, Instagram, eBay, TCGplayer, Mana Pool, CardTrader, and similar platforms.
When platform requirements differ from this policy, Seven Realms will follow the requirements that apply to that marketplace order while still working to provide clear customer support.
